{"id":22,"date":"2025-01-16T10:57:04","date_gmt":"2025-01-16T10:57:04","guid":{"rendered":"https:\/\/dummy.xtemos.com\/woodmart2\/marketplace2-gutenberg\/?page_id=22"},"modified":"2026-05-30T18:34:03","modified_gmt":"2026-05-30T18:34:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/xwara.com\/en\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"wp-block-wd-off-canvas wd-7bb0f5fa\">\n<div class=\"wp-block-wd-off-sidebar wd-left wd-hide-md-sm wd-hide-sm wd-sticky-on-lg wd-886d5c94\"><div class=\"wd-heading\"><div class=\"close-side-widget wd-action-btn wd-style-text wd-cross-icon\"><a href=\"#\" rel=\"nofollow noopener\">Close<\/a><\/div><\/div><div class=\"wd-content\">\n\t\t\t<div id=\"wd-\" class=\"wd-menu widget_nav_mega_menu wd-nav-wrapper wd-7244032a\">\n\n\t\t\t\t\n\t\t\t\t<ul id=\"menu-sidebar-menu-marketplace-2\" class=\"menu wd-nav wd-nav-vertical wd-design-simple wd-gap-l\"><li id=\"menu-item-4731\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4731 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/xwara.com\/en\/track-you-order\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Track your order<\/span><\/a><\/li>\n<li id=\"menu-item-4728\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4728 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/xwara.com\/en\/about-us-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">About Us<\/span><\/a><\/li>\n<li id=\"menu-item-4729\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4729 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/xwara.com\/en\/faqs\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Frequently Asked Questions<\/span><\/a><\/li>\n<li id=\"menu-item-4730\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4730 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/xwara.com\/en\/our-partners\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Our Partners<\/span><\/a><\/li>\n<li id=\"menu-item-4732\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4732 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/xwara.com\/en\/work-with-us\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Work With Us<\/span><\/a><\/li>\n<li id=\"menu-item-4733\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-4733 item-level-0 menu-simple-dropdown wd-event-hover\" ><a href=\"https:\/\/xwara.com\/en\/contact-us-2\/\" class=\"woodmart-nav-link\"><span class=\"nav-link-text\">Contact Us<\/span><\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-off-content wd-305a7b62\">\n<div class=\"wp-block-wd-off-canvas-button wd-off-canvas-btn wd-action-btn wd-style-text wd-burger-icon wd-action-hide-btn wd-hide-lg wd-b7b40a93\"><a href=\"#\" rel=\"nofollow\"><span>Show sidebar<\/span><\/a><div class=\"wd-sidebar-opener wd-show-on-scroll wd-action-btn wd-style-icon wd-burger-icon\"><a href=\"#\" rel=\"nofollow\"><\/a><\/div><\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7e0c8ddc\">Awaiting Order Arrival<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-simple wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-dc0d3bcd\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-2c377971\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>I received my order after getting a refund. What can I do?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-2cd8a34d\">Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-8e062d43\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>I haven&#8217;t received my order. What should I do?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-50716d7f\">Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-cf75e4ec\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What if the package is held by customs?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-85319e45\">If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-6e2ad147\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-f8824bce\">If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it&#8217;s important to weigh the potential benefits against the risks and costs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-f8a378e0\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>When will I receive my order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-d99f45cf\">Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-99df4369\">Ordering &amp; Payment<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-simple wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-1cf94c3e\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-fe32098c\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>My order hasn&#8217;t arrived yet. Where is it?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-2cd8a34d\">Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-bcb76807\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you deliver on public holidays?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-50716d7f\">Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-022562f6\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you deliver to my postcode?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-85319e45\">If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-3fdc57fb\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Is next-day delivery available on all orders?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-f8824bce\">If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it&#8217;s important to weigh the potential benefits against the risks and costs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-ca92662b\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do I need to be there to sign for delivery?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-d99f45cf\">Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-c91851fc\">After sales<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-simple wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-5e63c388\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-3ebf7b82\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>I received my order after getting a refund. What can I do?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-2cd8a34d\">Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-f7b707d7\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>I haven&#8217;t received my order. What should I do?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-50716d7f\">Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-cf5c0d95\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>What if the package is held by customs?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-85319e45\">If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-84c7a7c6\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-f8824bce\">If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it&#8217;s important to weigh the potential benefits against the risks and costs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-9bccc049\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>When will I receive my order?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-d99f45cf\">Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-1db97ec0\">Refund<\/h2>\n\n\n\n<div class=\"wp-block-wd-accordion wd-accordion wd-style-simple wd-titles-start wd-opener-style-arrow wd-opener-pos-end wd-6928f40c\" data-state=\"all\">\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-f8982cd0\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>My order hasn&#8217;t arrived yet. Where is it?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-2cd8a34d\">Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-db494923\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you deliver on public holidays?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-50716d7f\">Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-825e810e\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do you deliver to my postcode?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-85319e45\">If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-8651f67d\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Is next-day delivery available on all orders?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-f8824bce\">If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it&#8217;s important to weigh the potential benefits against the risks and costs.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-wd-accordion-pane wd-accordion-item wd-6982f1ec\"><div class=\"wd-accordion-title wd-role-btn\" tabindex=\"0\"><div class=\"wd-accordion-title-text\"><span>Do I need to be there to sign for delivery?<\/span><\/div><span class=\"wd-accordion-opener\"><\/span><\/div><div class=\"wd-accordion-content\"><div class=\"wd-accordion-content-inner\">\n<p class=\"wp-block-wd-paragraph wd-d99f45cf\">Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":0,"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"wp:attachment":[{"href":"https:\/\/xwara.com\/en\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}